Dispatchers are the first link our public has with public safety. We often refer to them as the first, first responders! You may never see them, but rest assured, they are on the job 24 hours a day, seven days a week, including all the holidays.
A voice call to 9-1-1 is most efficient, but text if you can’t talk
Call Takers view includes the text conversation and map of callers general location
Astoria 9-1-1 joined with seven other emergency communications centers in northwest Oregon to become the first to implement text-to-9-1-1 in the state. Text allows people unable to hear or speak to contact 9-1-1 directly. It can be a life saver for persons with disabilities, or those who find themselves in circumstances where they unable to make a voice call. The system has been in use since summer of 2016, and receives a few calls each month.
The system has it’s limitations. The process of information gathering is a bit slower, so call 9-1-1 if at all possible.
Astoria Police has partnered with Verizon Communications to move public safety radios to a new radio site