Call if you can, Text if you cant…

A voice call to 9-1-1 is most efficient, but text if you can’t talk

Call Takers view includes the text conversation and map of callers general location

Astoria 9-1-1 joined with seven other emergency communications centers in northwest Oregon to become the first to implement text-to-9-1-1 in the state.   Text allows people unable to hear or speak to contact 9-1-1 directly.   It can be a life saver for persons with disabilities, or those who find themselves in circumstances where they unable to make a voice call.    The system has been in use since summer of 2016, and receives a few calls each month.

The system has it’s limitations.   The process of information gathering is a bit slower, so call 9-1-1 if at all possible.